Return Policy

Please contact us at info@polyteakoutdoor.com if you have any questions or concerns after reviewing the following information.
RETURNS:
Our return period lasts for 30 days beginning once the product is received. Returns outside of this time frame are not permitted without prior approval.
To be eligible for a return, an item must be unused and in like-new condition. The item must also be in the original packaging.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. This credit may take up to 5 business day to post your account.
RETURN SHIPPING:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
TO BEGIN A RETURN:
Please email us at info@polyteakoutdoor.com with Subject Line "PolyTEAK Store - Return Request".
Be sure to include your full name, order number, e-mail address and telephone number along with the reason for return of your purchase. We will follow up as soon as possible with an approval for return as well as an address to ship your item to.
Buyer is solely responsible for any return shipping costs.