Shipping policy
Thank you for visiting and shopping with PolyTEAK! To ensure that your shopping experience with us is of the highest quality, please feel free to contact our dedicated team at info@polyteakoutdoor.com if you have any questions or concerns regarding the following information.
ORDER PROCESSING & SHIPPING:
All orders are processed within 2-3 business days. If you place an order after 3:00 pm PST, it may not be received until the following business day. Please also keep in mind that orders are not shipped on weekends or holidays.
EXPECTED DELIVERY DATES:
Shipments are dispatched from our Santa Fe Springs, California warehouse and all orders are delivered via UPS Ground. Transit time is typically 3-5 business days, though this may vary based on your location.
Delivery delays can occasionally occur in transit. If there will be a significant delay in shipment of your order, we will be sure to contact you directly.
Please contact us as info@polyteakoutdoor.com if you require alternate shipping accommodations.
NONSTANDARD SHIPMENTS & INTERNATIONAL SHIPPING:
PolyTEAK currently ships only to physical addresses within the contiguous United States only. At this time, we do not offer international shipping. In addition, we cannot dispatch shipments to P.O. boxes or APO/FPO addresses. Our apologies for any inconvenience this may cause.
SHIPMENT NOTIFICATIONS:
Once your order has shipped, you will receive a confirmation email containing your tracking number(s). Within 24 hours, the number will be active so that you can easily track your shipment and delivery.
TAXES & FEES:
Additional taxes or fees might be applied to your order during or after shipment. PolyTEAK is not responsible for any extra costs.
It is our hope that your product will arrive in the beautiful condition it was originally shipped in. However, PolyTEAK is not liable for any products damaged or lost during shipping, as that is a result of the shipment carrier. If you received your order damaged in any way, please contact the carrier directly to file a claim. Please save all original packing materials and damaged goods before filing a claim.